Lost a Postbank grant card? Contact the bank and check the replacement route

If your Postbank grant card is missing or stolen, contact the bank promptly and ask how to secure the card and account. Postbank's current contact page lists Customer Care on 0800 53 54 55.

Tell the operator when you last had the card and whether you can see any transaction you do not recognise. Ask what action the bank has taken, what further steps you must complete and how to obtain an incident reference. Do not wait to assemble a complete set of records before reporting the loss.

Confirm where to get help

A 23 July 2026 official statement directs Postbank grant-card users to the bank's service points or call centre for lost or stolen cards, reissues, PIN problems and declined transactions.

Before travelling, ask which nearby service point can handle your particular card and problem, what identification it requires, its opening hours and whether a replacement charge applies. Also ask how you can access any available funds while the card issue is being resolved. Keep the answer and reference with your records.

Use the provider named on your card or statement. Someone receiving a grant into another bank's account should contact that bank about its card.

Report unfamiliar transactions separately

Postbank lists Fraud@postbank.co.za for new fraud cases and FraudEnquiry@postbank.co.za for enquiries about fraud. Confirm the reporting process through Customer Care, including which records the bank needs and the secure way to provide them.

Keep copies of the disputed transaction details, your report and subsequent replies. If money appears to have been taken without permission, report the transactions as well as the missing card. Ask for the dispute reference and next step; a replacement alone does not establish whether a refund will be made.

Keep the grant enquiry with SASSA

SASSA's official contact page lists 0800 60 10 11 for grant enquiries and cautions that mobile calls may incur charges. Use that route for questions about the grant itself, such as an agency notice or whether a payment was issued.

Keep identity documents, banking records and case references out of public comments. Use verified official channels when the bank or SASSA requests information.